Client Stories

Basil’s Story

Petplan paid over $3,800

Hi there, I saw the testimonial on your Facebook page about Dodge, and felt I should absolutely share our experience with Petplan during a very stressful time with our cat Basil. In October last year he came home missing the top of his tail. It was at night and he'd slipped out before I could lock him up for the night. We raced to After Hours in a panic where we were told he'd have to lose a large part of his tail and stay overnight. The vet suspected he'd been hit by a car.

A week later, he started passing blood in his urine and was in loads of discomfort, so off to the vet we went where he was put on a host of antibiotics and anti-depressants (apparently trauma can cause cats to get bladder infections).

Things seemed to get somewhat better until shortly before Christmas, the most financially stressful time of year for anyone. He lost weight and one afternoon just wouldn't get up. Off to the vet we went again, where he was diagnosed with chronic kidney failure. The outlook was dismal, we already had a cat put down with kidney failure and we were devastated. The cost to flush his kidneys was crippling with little chance of success but because we had insurance we made the decision to give it a try. The vet gave us odds of 10% for recovery but we took it, he is our ginger ninja after all.

He responded better than anticipated, and has been on a special diet and so far has shown no further symptoms of the kidney failure. We truly got our Christmas miracle!

The reason we got pet insurance was because of the last cat, it cost us over $3500 and nearly did us in financially. Boy are we glad we did!

Petplan paid out over $3,800* for Basil’s Chronic Kidney Failure.

The process was easy, and we had the money into our account within a few weeks. I can't thank them enough for the peace of mind they provide and because of that we were able to give Basil the chance he needed. You guys are great!

*Less any applicable excess and non-claimable items.

Belle’s Story

Petplan paid over $19,000

Belle our 2 year old Spoodle was playing ball with us at the local dog park when something caught her eye and she took off onto the road and straight into the path of a car. We rushed her to the nearest vet clinic and discovered she had hurt her pelvis and would require immediate surgery. Luckily for Belle, she is covered with Petplan Pet Insurance otherwise we would not have been able to provide her with the best possible treatment. Belle is recovering well and will soon be back to her mischievous self. Everyone at Petplan has been so understanding and ensured that all of our claims were paid promptly. Thank you Petplan!

Morris's Story

Petplan paid over $4,000

Petplan covered a vet bill of over $4000 for Morris, who was hit by a car. The cat's owners Monique & Margaret say:

"Morris was knocked by a car resulting in a dislocated hip, # pelvis and lacerations. Our Pt Chev Vets provided fantastic initial emergency treatment and then referred Morris to VSG where he received remarkable care from Dr Alastair Coomer and the staff at VSG. Two months down the track Morris is well-healed and happily tearing about the place, as if nothing happened!"

With the peace of mind that the treatment expenses were covered by their pet insurance, Monique & Margaret could concentrate on providing the best treatment for Morris rather than worring about the vet bill!

Kipu's Story

David Goldstein's beloved 3 year old pug Kipu suffered hind-limb paralysis - which, along with the mental and physical stress, also left David with a vet bill of over $8500 for treatment!

In November last year, David noticed Kipu was off his food and wouldn’t even eat chicken, which was unusual. So he was taken to the vet, who suspected sore tummy and/or sore spine. But by the evening of the same day, Kipu was showing signs of hindlimb ataxia, and had developed hindlimb paralysis the next morning!

He was then referred to specialists who performed a myelogram and deduced that Kipu had intervertebral disk disease. A decompression surgery was performed and Kipu has been having regular hydrotherapy sessions since.

The expense so far has exceeded $8500, but thankfully Kipu was insured with Petplan, relieving David of at least the financial aspect of the distress. We hope that both Kipu and David recover from the physical and the emotional stress very soon!

Diesel's story

The Petplan Team is very happy to have been able to help Diesel!

“Hi I would like to say a BIG thank you to Pet Plan, for all the payouts I have received for my dog Diesel. I took the policy out when Diesel was a pup and I could never have foreseen the trouble we would have with her cruciate ligaments in both hind legs. Then cartilage removal, and not to mention the tail.

It got to the point where I thought you would stop covering this animal, and I did feel truly guilty about all the claims I have lodged with you.

For every claim it has been a great experience, with everything going well on documentation and refunds. It is great to use an insurance company like you that does exactly what it says on the tin, and won’t try to wriggle out of liability and responsibility

So I would like to give you a heart felt GOOD ON YA from us and Diesel.

Kind regards.. Steve Craven-Jones”

Evie's Story

Petplan paid $7,489

Evie is our beloved family cat. Six weeks ago she was hit by a car, and we were told the only options were to put her down, or to have costly surgery to reattach her pelvis. Luckily, we didn't have to make that decision, as we knew Pet Plan would come through in situations such as this. Evie spent two weeks being looked after full time by the team at Veterinary Specialist Group - the best vet care around. Knowing that the bills were covered kept a massive weight from our shoulders, and meant that we could focus on Evie's recovery. The team at Pet Plan were fantastic - sympathetic and understanding, they kept us informed of the claim the whole way through, and promptly paid out. Without Pet Plan, Evie wouldn't be here with us today.

Thank you!
Eli, Haley and Evie, Auckland