Basil’s Story

Petplan paid over $3,800

Hi there, I saw the testimonial on your Facebook page about Dodge, and felt I should absolutely share our experience with Petplan during a very stressful time with our cat Basil. In October last year he came home missing the top of his tail. It was at night and he'd slipped out before I could lock him up for the night. We raced to After Hours in a panic where we were told he'd have to lose a large part of his tail and stay overnight. The vet suspected he'd been hit by a car.

A week later, he started passing blood in his urine and was in loads of discomfort, so off to the vet we went where he was put on a host of antibiotics and anti-depressants (apparently trauma can cause cats to get bladder infections).

Things seemed to get somewhat better until shortly before Christmas, the most financially stressful time of year for anyone. He lost weight and one afternoon just wouldn't get up. Off to the vet we went again, where he was diagnosed with chronic kidney failure. The outlook was dismal, we already had a cat put down with kidney failure and we were devastated. The cost to flush his kidneys was crippling with little chance of success but because we had insurance we made the decision to give it a try. The vet gave us odds of 10% for recovery but we took it, he is our ginger ninja after all.

He responded better than anticipated, and has been on a special diet and so far has shown no further symptoms of the kidney failure. We truly got our Christmas miracle!

The reason we got pet insurance was because of the last cat, it cost us over $3500 and nearly did us in financially. Boy are we glad we did!

Petplan paid out over $3,800* for Basil’s Chronic Kidney Failure.

The process was easy, and we had the money into our account within a few weeks. I can't thank them enough for the peace of mind they provide and because of that we were able to give Basil the chance he needed. You guys are great!

*Less any applicable excess and non-claimable items.