At Petplan, we understand the importance of dealing with all pet insurance claims as quickly as possible. To make a claim, follow the simple steps below:
4. Email your completed claim form and supporting documents to [email protected]
If necessary, you can post your claim to: Petplan Pet Insurance PO Box 112250 Penrose Auckland 1642 Please note posted claims will take longer to process.
To help us process your claim quickly, make sure you have completed these steps:
Once your claim is processed, you will receive an email to notify you of the outcome.
If your claim is successful, you can be paid in a choice of three ways.
1. Credit into your bank account that your monthly premium is direct debited from.
2. Credit into the bank account nominated on the claims form at the time of submission.
3. Paid directly to your vet. Please note, we will not pay your vet unless it has been previously agreed with them to do so.
If you have a question, our friendly claims team are here to help. Email: [email protected] or call us on 0800 255 426 between 8.30 am – 5 pm, Monday to Friday